Delivery destinations
TRADING INITIATIVES LLC offers online delivery of office furniture to the United States and to European destinations supported by the store's checkout. Available locations can differ by product and address. Enter the complete delivery address at checkout to see whether a delivery option is available for your order. If no shipping option appears, the order cannot be completed for that address; contact us before purchasing if you need help determining availability.
Shipping charges and services
Shipping charges, available methods, taxes collected by the store, and the total payable to us are presented during checkout before the order is submitted. The charge for a desk, conference table, chair, or other large item can differ from the charge for smaller products. A product price does not include a delivery, installation, or assembly service unless the product listing or checkout expressly includes it. We do not represent a particular carrier, appointment, inside delivery service, or freight method as included unless the order specifically offers that service.
Order processing and dispatch
We dispatch an accepted order within 30 days after receiving a properly completed order unless a different dispatch period is clearly stated for the item before purchase and accepted as part of the order. Dispatch means handing the order over for delivery; it is not the same as arrival at the destination. Any arrival estimate shown at checkout or in an order communication is an estimate based on the information available for that destination and service. If a product has a stated preparation or made-to-order period, that period must be displayed before checkout rather than assumed from this general policy.
If we learn that an order cannot be dispatched within the applicable period, we will tell you before that period expires, provide a revised date where we can, and give you the option to agree to the delay or cancel and obtain the refund required by law. If we cannot fulfill the order, we will cancel it and return payments collected for the unshipped item as required by law. We will not treat an order confirmation as a promise of a particular delivery day unless that day is expressly stated in the order details.
For consumers in the European Union, delivery will take place within 30 days of the purchase unless a different delivery time has been agreed before the order is placed. If an order is not delivered within the applicable period, we will work with the customer to resolve the delay and honor the cancellation and refund rights provided by law.
European orders and import charges
For European destinations, taxes and import charges collected by the store, if any, are displayed at checkout. Depending on the destination and how an order enters that country, local customs authorities or a delivery provider may assess additional import VAT, duties, or handling charges that were not collected at checkout. Where such charges cannot be calculated in advance, they may be payable by the recipient. Review the checkout total and any information shown for the destination before ordering. If you need an estimate of possible destination charges, contact us before purchase. Customs processing can also affect the arrival date.
Delivery access and receiving furniture
Please provide an accurate address and a means of receiving the order. For furniture, compare the dimensions in the product listing with room measurements, doorways, corridors, elevators, and stair access. Carrying an item to a particular room, removing existing furniture, and assembly are not included unless they are expressly listed as part of the item or a delivery service selected at checkout. Where a shipment notice or tracking information is available, it can be used to monitor progress, but a tracking estimate is not a guarantee of arrival on a fixed day.
Missing, damaged, or incorrect delivery
Contact us promptly if the order does not arrive, arrives damaged, contains the wrong product, or is incomplete. Provide the order number and a description of the issue. Photographs of the product and packaging are helpful when available. We will review the matter and explain the options under our Return & Refund Policy and applicable consumer law. Please do not ship an item to our business contact address without return instructions.
Changing or cancelling an order
If the delivery address needs correction or you wish to cancel, contact us as soon as possible. We will confirm whether the requested change can be made before dispatch. Customers in the European Union also have withdrawal rights described in our Return & Refund Policy. A delayed or unfulfilled order can be cancelled with the refund required by law. For questions about a delivery, contact hello@tradinginitiatives.com or +1 970 546 9738. Business contact address: TRADING INITIATIVES LLC, 5830 E 2nd St. #6100, Casper, WY 82609.